Frequently Asked Questions (FAQ)

RŌSHI is an exclusive brand for high-quality, Goodyear-welted men's shoes, specially developed for conscious individualists. Our shoes combine traditional craftsmanship with sustainable materials and exclusive designs. Each pair is made in small, limited editions in Spain and available exclusively through our online shop.

RŌSHI shoes are distinguished by their exceptional quality and exclusivity. Each shoe model is produced in very limited editions, whose carefully curated material combinations are often thematically inspired. Each pair of Goodyear welted shoes is carefully handcrafted by experienced shoemakers in a traditional shoe factory in many steps. You can find our shoes only in our online shop, which makes them special and unique.

All RŌSHI products are designed by Robin Hendrik Lee, CEO and founder of RŌSHI. His designs are characterized by his passion for clothing culture and a particular penchant for high-quality footwear. He draws inspiration from American streetwear and subculture, classic British menswear, Italian sartorial tradition, and the Japanese aesthetic sensibility. This unique blend flows into every shoe model, making RŌSHI shoes a perfect balance of tradition and modernity.

RŌSHI shoes conform to standard European sizes. Every model to date has been made on a classic round shoe last with a standard D width. We recommend choosing your regular shoe size. You'll also find a list of size units and the corresponding measurements in each item description.

Place your foot, bare or in a light sock, on a white A4 sheet of paper and mark the longest point of your toes and the point on your heel with a pen. Then measure the distance between the points in centimeters to determine your foot length.

In the future, there will be an app for digital foot measurement directly in the webshop, which will be easy, secure and free to use, to guarantee you more security and enjoyment when ordering your new RŌSHI shoes.

How does the Made-to-Order (MTO) system work?

With our made-to-order system, your shoe is custom-made after you place your order. You can choose between different models and material combinations. Production time is 6-8 weeks, depending on the complexity of the model and the materials chosen. Because MTO shoes are custom-made for you, they are non-returnable.

Our ready-to-wear shoes are pre-made models that are immediately available. You can purchase these shoes immediately and exchange them within 7 days of receipt if they are unworn, clean, and neatly packaged in their original packaging.

By pre-ordering, you secure a pair from a limited collection before production begins. Delivery times vary depending on the model and material availability.

A "drop" is a limited release of shoe models. These drops are limited to a specific number and often feature unique material combinations that won't be re-released after the drop. Sign up for our newsletter to be notified about new drops.

Our shoes are made in Almansa, Spain, in a family-run factory where traditional craftsmanship has been passed down and maintained for generations.

Our shoes are sustainable and durable. We use only high-quality, certified materials. Our leather comes from tanneries that have been awarded Silver and Gold certifications by the Leather Working Group (LWG) and are among the best in the world. The materials are carefully selected and mostly sourced in Germany and Europe. No animals are killed in our leather production; all leather comes from animals in the meat industry. The leather is free of harmful substances such as chromium VI. We ensure short delivery routes within Europe and work exclusively with partners who adhere to social and fair standards. You can find more detailed information about our sustainability and social standards in the footer under "Sustainability." You are also welcome to join the "RŌSHI Club" to receive more exclusive information.

Shipping & Exchange

There is no right to exchange made-to-order shoes because they are made specifically for you.

You can exchange our ready-to-wear shoes within 7 days if they are unworn and in their original packaging. You can request a return form using the link in your order confirmation. Print it out, attach it to your package, and drop it off at a DHL shop or post office.
Refund: The invoice amount will be refunded within 2-5 days of receipt of the returned item, provided the item is unused, undamaged, complete, unworn, and properly packaged.

- Germany: 7.90 € - 9.90 €, delivery time 4-5 days.
- Austria and Switzerland: 9.90 € - 14.90 €, delivery time 5-7 days.
- EU: 14.90 € to 19.90 €, delivery time 5-7 days.

Your order will be shipped climate-neutrally with DHL GoGreen.

For deliveries outside the EU please contact us directly.

You can pay with Shopify Pay, Google Pay, Apple Pay, credit card, and PayPal. Payment is always 100% upfront.

Your shoes will be shipped either in an exclusive RŌSHI shoe box with a matching outer box or in opaque plastic packaging to ensure maximum protection during transport.

You can contact us by email at hello@roshibrand.com, by WhatsApp via RŌSHI chat (number to follow), or via Instagram (@roshibrand).